Ali Yunusa, a customer with Globus Bank and resident of Kano State, has narrated how N204,360.21 was deducted from his account without his consent.
Globus Bank office branch image
On October 27, 2023, Yunusa received an alert from Globus Bank notifying him of the deduction of N204,360.21 from his account. He was shocked and confused, as he had not initiated such a transaction.
In pursuit of answers, Yunusa visited a Globus Bank branch in Kano State. He then lodged a complaint with the customer care unit, but they did not provide him with a succinct explanation. A customer care representative told him the bank knew nothing about how the money was deducted from his account.
Disappointed with the response he was given at the bank, he called the Globus Bank customer phone number provided on the bank’s website without success. Later on, he sent them an email but he did not get his desired response from them.
“I sent them (Globus Bank) an email, but they have not given me any feedback. I visited a branch in Kano times without a number, but the customer care would always tell me they did not understand the issue, Yunusa told FIJ.
When FIJ contacted Globus Bank via their email address on January 26, a representative said, “Please be informed that we cannot disclose any information of our customer to a third party. However, Kindly engage our customer to reach out to us to enable us assist further.”